First, as a new visitor to the site:
You need to register on the site to be able to purchase items.
Once you are a registered user on the site, on subsequent visits , you will simply need to sign in to HBR.org with your username and password to make a purchase.
Note: if you purchase "digital" format products, you will access your digital purchase within the orders section of your account.
To get started:
Register on the HBR.org site.
Registering on the HBR.org site is free.
Go to the HBR.org. website. In the upper right-hand side of the screen, click on Register.
Note: When registering on HBR.org
Creating a Username:
Your username is an email address
The primary email address on your account for contact and communication purposes is the same as your username
Be sure to use the required password creation guidelines when establishing a new password.
Forgot Password/Change Password
Select the Forgot Password button- and an email will be sent to email address of record for the account.
Change Password – navigate to the Account Settings page of your account
Change email address/ Change Username
For the HBR.org website- your email address will serve as your username. If you change your email address via the Account Settings page of your account, this will also change your log-in credentials.
Subsequent Sign In activity will require that you use the updated email address as your username to Sign In to the site.
To place an order,
Use the search in the upper right of the homepage to identify and locate content. When you find an item you wish to purchase, click on Buy Copies and/or Add To Cart
Note: Be sure to first select the correct format.
Typically format relates to:
Digital format such as PDF or Ebook which are available for immediate access within Purchases section of your account
Hard Copy format such as printed materials including hard cover books or printed articles and case studies which you expect to have physically shipped which requires a shipping fee and careful customer consideration to accurately anticipate processing time to print, pick, pack and ship as well as the actual shipping "time in transit"before it arrives at its destination.
Note: Remove Items from Cart
If you added an item to your cart you would like to remove, click the shopping cart icon in the upper right of your screen, click View Your Cart, and the Remove link for any items you want to remove.
Note: Even purchases involving only digital delivery/access to content - you must include complete billing address information and shipping address information even if all the purchases are digital.
Note: To change your shipping and/or billing address, log into your account, click on the person icon in the upper right and select 'Account Settings' from the drop down menu. Please be sure to make these changes before placing and completing your order.
If you have a special promo code to apply to your order
Our promotional codes have certain limitations. Promotional codes can NOT be applied to:
- bundles these are already subject to a discount
- other discounted pricing offers
- online courses and subscriptions
Note: If your organization is Tax-Exempt and you need to have tax adjusted off an invoice after you complete a purchase with payment:
If your organization is tax exempt, please fax your proof of tax exempt status to our Finance and Accounts Receivable team at 1-617-783-7491.
Typically documentation for proof of tax exempt status varies by state. In all states the document is referred to as a tax exempt certificate.
After submitting your fax, it is recommended to email the group at firstname.lastname@example.org to verify receipt of the fax and confirm any necessary next steps.
Note: Change Shipping Address After Placing a Completed Order
If you have already placed an order and need to change the shipping address, please contact us at 1-800-988-0886, 1-617-783-7500, email@example.com to let us know the incorrect and correct shipping addresses and we will work with you to resolve the delivery issue.
Note: If you need to cancel an order
Please contact us immediately at 1-800-988-0886 (US) 1-617-783-7500 (International) 000-800001-6935 (India) firstname.lastname@example.org