Order Fulfillment Time Frames - When will my order ship?
Please note that although our website is available 24/7- our shipping operations are only available during Standard Business Days, Monday through Friday. We do not ship hardcopy materials on Saturday, Sunday or observed holidays.
- Order fulfillment time frames are subject to daily cutoff times. Please be aware that orders placed after 12:30pm Eastern Time, Monday - Friday will not ship from the warehouse until the next business day.
- Orders placed on weekends will not ship from the warehouse until the following standard business day. Thus orders placed Friday, Saturday or Sunday will ship from the warehouse beginning the following Monday, orders placed Monday will ship Tuesday etc
Shipping "Time in Transit"
Once an Order is printed, picked, packed and shipped- it is important to consider shipping “time in transit” once the item leaves the warehouse.
Domestic (USA) shipping takes an average of 3-5 business days, depending on product availability and quantity ordered.
International shipping takes an average of 3-8 business days.
Please note that international shipments require Custom's clearance, which may introduce time delays.
International shipments also have the potential to incur duties and taxes to be assessed by the country of import.
Please note that duties and taxes are the responsibility of the person receiving the materials.
Please note these costs ( duties and taxes) are not included in the shipping charges paid at the point of purchase. Duties and Taxes are in addition to standard shipping fees.
Best Practice Shipping Delivery Address Requirements
- Company Name and Recipient Name for Buildings
- To ensure delivery, please make sure the shipping address contains all relevant details, such as a building, suite, apartment number, and if the shipment is going to an office building, be certain to include the company name and the recipient’s name so that the shipment is not abandoned.
- We can't ship to a PO Box
- Please note that UPS can't deliver to a PO Box. Please make sure to provide a complete physical street address
- Phone # for International Shipments
- If you are shipping to an international address, you MUST include a phone number with your contact information to ensure that UPS and/or customs can contact you if there are any issues with delivery.
Shipping Methods
We ship via United Parcel Service (UPS).
- For continental USA orders we offer both ground and air methods: UPS Parcel Ground, UPS Air 2nd Day Air & UPS Air Next Day Air.
- For orders to Canada we do offer both ground and air methods, UPS Air Worldwide Express & UPS Parcel Canada Standard. Note: UPS Parcel Canada Standard is a less expensive ship method, however it is also significantly slower than UPS Air Worldwide Express.
- For all international countries other than Canada we only offer one ship method: UPS Air Worldwide Express.
Shipping Costs
For continental USA orders, UPS Parcel Ground begins at $7 per order and increases by weight if the shipment exceeds 2 pounds.
For international orders, UPS Air Worldwide Express begins at $44 per order and increases by weight if the shipment exceeds 2 pounds. Be aware that you can view the shipping costs ( excluding duties and taxes) before entering credit card details and placing an order to simply see the projected cost.
International shipments also have the potential to incur duties and taxes to be assessed by the country of import.
Please note that duties and taxes are the responsibility of the person receiving the materials.
Please note these costs ( duties and taxes) are not included in the shipping charges paid at the point of purchase. Duties and Taxes are in addition to standard shipping fees.
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