Troubleshooting Multimedia CDROM's

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This article concerns https://cb.hbsp.harvard.edu/cbmp/pages/content/elearning#Multimedia

Multimedia

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Technical Requirements and Troubleshooting for Multimedia CDROM's

Our older multimedia offerings are in CD-ROM format. Short for Compact Disc-Read Only Memory, CD-ROM drives, or optical drives, are CD players inside computers that can have speeds in the range from 1x and beyond, and have the capability of playing audio CDs and computer data CDs. These older CD-ROM versions of our multimedia cases were built for the browser technology of their publication time, which is now outdated. Customers may experience issues with CD-ROM products and current browsers. When troubleshooting CD-ROM issues, the first step is to try in all available browsers, as some CD-ROM's will work better in one browser than another. Sometimes operating systems such as Vista will have difficulty with the Multimedia CD's. This link to Make older programs run in this version of Windows could help.

Many of our multimedia cases in CDROM format require RealPlayer. RealPlayer is a universal media player that automatically recognizes the file format of the video or audio file you want to play. It plays most popular audio and video file formats including avi, mp4, mp3, wma, wav, flv, MPEG. It is available for a free download at http://www.real.com/.

When you put the CD into your computer, you may get a prompt to chose how to handle the disk. If prompted, select the option to run the CD or to run the index.

If the program does not automatically load, you may need to you to your Start menu and select Computer to see your disk drives and access the drive containing the CD-ROM.

Click on the drive containing the CD-ROM to open it.

The program will probably open in your default browser. Although the CD-ROM does not require an Internet connection as all content is contained within the CD, the program uses your default browser as the software to display the CD's content. You will see the file path instead of a URL in your browser.

After selecting to open the CD-ROM, before the program successfully loads you may be alerted that pop ups are required. Allow pop ups and re-launch the CD to resolve the issue.

After allowing pop ups, you may encounter an issue with the pop up window's content not loading. If you are stuck on a loading screen, click the 'If the application fails to load, click here for help.' link at the bottom of the screen.

There is a Help file on the CD which you may access for help in resolving the loading issue.

STEP 1: ENSURE THAT YOU CAN VIEW THE PROGRAM

In order to view the program, you must enable Flash to run from your CD-ROM. Steps to do this are as follows (Note: you must be connected to the Internet to perform these steps)

Open browser and go to the Global Security Settings Panel for the Adobe® Flash® plug-in
Click 'Edit locations' drop down box in Adobe Flash Player Settings Manager
Click 'Add Location'
Click 'Browse for folder' and select the folder location of the CD-ROM (e.g. E:\)
Click 'OK'
Folder path should now be displayed in the 'Always trust files in these locations' display box
Select location in display box
Above the display box, select the radio button 'Always allow'
Close the Flash Player Help window
Click on the window that contains the program
Press 'F5' (function 5 key) to reload the page. Or, right click on the program page and select 'Refresh' or 'Reload'
Click 'Yes' to resume from your previously saved location

STEP 2: INSTALL ADOBE ACROBAT READER

In order to open the PDFs contained in the program, you must have Adobe Acrobat Reader 5.x+ installed on your computer. Click on the link below to download and install a free copy of the software from the Internet.

Adobe Acrobat Reader

If you experience problems with these steps, please contact Harvard Business Publishing at CustServ@hbsp.harvard.edu

As the Help file directs, go to the Global Security Settings Panel for the Adobe® Flash® plug-in.

Select 'Add Location' from the 'Edit locations' drop down menu.

Click 'Browse for folder and select your CD-ROM drive.

Make sure 'Always allow' is selected and close the window. Relaunch the CD-ROM and it will load successfully.

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