This article concerns https://cb.hbsp.harvard.edu/cbmp/pages/content/onlinecourses
Reset Pretest and Exams in Online Courses
For an administrator to reset a student's progress through an online course pretest or final exam, click the Manage Course Section or Manage Online Course link in your coursepack to launch the administrative screens in another tab or window of your browser.
Click on Details for the student whom you need to reset.
Click on the Pretest or Exam you need to clear and click Reset Answers.
The student will continue to show as In Progress but will have the opportunity to begin the exam again. Once a user begins an exam, test or quiz, it will show as 'In Progress' until it is completed, even if the test is reset.